Refund policy

At CashPoke, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • You must provide proof of purchase or your order number.
  • Items that are damaged due to misuse, improper handling, or normal wear are not eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

  • Opened or used trading card products where the manufacturer seal has been broken.
  • Gift cards.
  • Downloadable digital products (if applicable).
  • Clearance or final sale items (if marked as non-returnable).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

We will review your request and work with you to provide an appropriate resolution, which may include a replacement, refund, or exchange.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to our error (such as receiving an incorrect or defective item), we will provide instructions for the return and, where applicable, cover the return shipping costs.

If the return is for another reason, the customer may be responsible for return shipping costs unless otherwise required by law.

Original shipping charges are generally non-refundable unless the return is due to our error.

Order Cancellation

If you wish to cancel or modify your order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: CashPoke

Email: xdfjvhbfdjjk147@outlook.com

Business Address:
Ghadban Ct
Warrenton, VA 20187
United States